Hassle-Free Returns: Your Satisfaction Guaranteed

 At UrbanHaul, we believe that your shopping experience should be nothing short of exceptional. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we offer a hassle-free return policy to ensure your complete satisfaction.


Our Simple Return Process

Returning a product is easy with UrbanHaul. If you find yourself needing to initiate a return, follow these 4 simple steps:


1. Get in Touch

Contact our dedicated customer support team through our website, via email or by phone to initiate the return process. Our friendly representatives will guide you through the next steps.


2. Pack It Up

Once you've connected with our customer support, carefully pack the item(s) you wish to return in their original packaging. Make sure to include all accessories, tags, and any other accompanying items.


3. Arrange Pickup

Our team will coordinate the return pickup with you at your convenience. We will schedule a time and date for our reliable courier partner to come to your specified address and collect the package.


4. Refund Processing

Once we receive your return, our team will inspect the items to ensure they are in their original condition. Upon successful verification, we will initiate the refund process.


NOTE: To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any product with obvious signs of use.
  • Any item that is returned more than 7 days after delivery.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Our Prompt Refunds

At UrbanHaul, we understand the importance of a timely refund. We strive to process all eligible refunds as quickly as possible. Please note that the refund will be issued using the original payment method you used during your purchase.


Questions or Concerns? We're Here to Help!

If you have any questions or concerns regarding the return process, our dedicated customer support team is available to assist you. Reach out to us via email or phone and we'll gladly address any queries you may have.


Your Satisfaction is Our Priority

At UrbanHaul, your satisfaction is our ultimate goal. We value your trust in our products and services, and we're committed to ensuring a smooth and hassle-free shopping experience. Rest assured that we're here to assist you throughout the return process, making it convenient and straightforward.


Thank you for choosing UrbanHaul. We appreciate your support and look forward to serving you again soon!